Privacy Policy for Ghorah
Last Updated: [16-09-2025]
At Ghorah, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use the mobile application.
By creating an account, booking services, or otherwise using Ghorah, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use the Application:
- Personal Information: Name, phone number, email address, and account details.
- Booking Information: Appointment details, selected barber shops or service providers, and payment confirmation data.
- Payment Information: Payment methods and transaction details (processed securely through third-party providers; we do not store full card details).
- Location Data: When you use map or location-based features.
- Technical Information: Device type, operating system, IP address, and usage statistics.
2. How We Use Your Information
Your data may be used for the following purposes:
- To create and manage your account.
- To facilitate appointment bookings and payment processing.
- To communicate with you regarding reservations, reminders, or support.
- To improve and personalize the Application experience.
- To comply with legal and regulatory requirements in the Kingdom of Saudi Arabia.
- To prevent fraud, misuse, or unauthorized activities.
3. Sharing of Information
We may share your information only in the following cases:
- With Service Providers (barber shops and salons) for the purpose of completing your booking.
- With Payment Processors to complete financial transactions.
- With legal authorities if required to comply with Saudi Arabian laws or in cases of suspected fraud or unlawful activity.
- With third-party partners providing technical or analytical support, bound by confidentiality obligations.
We do not sell or rent your personal data to third parties.
4. Data Storage and Retention
Your information is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Data will be managed in compliance with the Saudi Personal Data Protection Law (PDPL). For more information you can follow this link to read the official documents related to PDPL.
5. Security
We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and you acknowledge that you share data at your own risk.
6. User Rights
Under the Saudi PDPL, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data, subject to legal or contractual requirements.
- Withdraw consent for processing, where applicable.
Requests can be submitted via our official communication channels.
7. Children’s Privacy
Ghorah is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
8. Fraud and Misuse
In cases of fraud, abuse, or misuse of the Application, Ghorah reserves the right to suspend or terminate accounts and to escalate matters to the competent legal authorities in Saudi Arabia.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the Application or other official channels. Continued use of Ghorah after updates means you accept the revised Policy.
10. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
- 📧 [support@ghorah.com]
- 📞 [00966555901628]